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    Amazon India IVR Navigation Guide

    Learn how to navigate Amazon India's phone system quickly and reach the right department.

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    IVR Navigation Options

    Navigate through the IVR menu options to quickly reach the right department. Press the corresponding number on your phone keypad when prompted.

    1For Order Related Queries
    1Track Order
    2Cancel Order
    3Return/Exchange
    4Payment Issues
    2For Account Related Queries
    1Login Issues
    2Update Account Details
    3Amazon Pay Balance
    4Address Management
    3For Prime Membership
    1Prime Benefits
    2Manage Subscription
    3Prime Video
    4Prime Music
    4For Seller Services
    1Seller Registration
    2Seller Account Issues
    3Listing Products
    4Payments & Reports
    9To speak with a Customer Service Representative

    Pro Tips:

    • • Press * to return to the previous menu
    • • Press # to repeat the current menu
    • • Press 9 at any time to speak with a customer care executive
    • • Best time to call: Weekdays between 10 AM - 11 AM or 3 PM - 4 PM