BSNL Customer Care Number & Customer Service
Get instant access to BSNL customer care number, helpline number, and customer service contact details. Find BSNL toll free number, complaint number, email support, and complete escalation matrix for quick resolution.
BSNL Customer Care
BHARAT SANCHAR NIGAM LIMITED (BSNL) was formed by corporatization of the erstwhile Department of Telecom Services & came into being on 15th September 2000. The company has taken over w.e.f. 01.10.2000 the erstwhile functions of the Department of Telecom in respect of provision of telecom services across the length and breadth of the country excluding Delhi & Mumbai. At the time of corporatization of BSNL, the Cabinet decision stipulated that Government shall provide a package of measures to ensure that the viability of BSNL is not impaired by providing uneconomic but socially desirable services at the behest of the Government
BSNL Customer Care Information
Looking for BSNL customer care number? You've come to the right place. CallMyCare provides comprehensive BSNL customer service information including helpline numbers, email support, and escalation procedures for quick issue resolution.
BSNL Customer Support Options
- BSNL Customer Care Number: Direct phone support for immediate assistance
- BSNL Helpline Number: 24/7 support for urgent queries
- BSNL Email Support: Written communication for detailed issues
- BSNL Complaint Number: Dedicated line for grievances and complaints
- BSNL Escalation Matrix: Step-by-step escalation process
Choose the appropriate support level for your issue. Start with Primary Support for immediate assistance.
First level customer support for general queries
Customer Care Number
Customer Care Number
SMS Support
SMS Support
Chat Support
If your complaint is not resolved within: - 10 days (billing/service-related), or - 3 days (network faults) you may escalate to your Circle’s Appellate Authority (PGM - CFA).
If unsatisfied with the Appellate Authority’s resolution within 3 months
Consumer Helpline
National Consumer Helpline for all consumer grievances
Public Grievance Portal
Central Public Grievance Redress and Monitoring System
TRAI (Telecom)
Telecom Regulatory Authority of India
RBI Banking Ombudsman
Reserve Bank of India Banking Ombudsman
📋 Before Escalating to Government:
- • Ensure you have exhausted company-level escalation
- • Keep all complaint reference numbers and communication records
- • Document dates, times, and details of all interactions
- • Be prepared to provide evidence of the issue
Frequently Asked Questions - BSNL Customer Care
What is BSNL customer care number?
BSNL customer care number is available above in our contact details section. You can call this number for immediate assistance with your queries.
Is BSNL customer care available 24/7?
BSNL customer care availability varies by service type. Check the specific contact details above for operating hours and 24/7 support options.
How to escalate BSNL customer care complaints?
Use our escalation matrix above to escalate your BSNL complaints through proper channels including nodal officers and regulatory authorities.
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