Jio IVR Navigation Guide
Learn how to navigate Jio's phone system quickly and reach the right department.
IVR Navigation Options
Navigate through the IVR menu options to quickly reach the right department. Press the corresponding number on your phone keypad when prompted.
1For Prepaid Services
1Balance Enquiry
2Recharge Options
3Special Offers
4Data Plans
2For Postpaid Services
1Bill Enquiry
2Payment Options
3Plan Upgrade
4International Roaming
3For JioFiber Services
1Connection Issues
2Bill Enquiry
3Plan Upgrade
4New Connection
4For JioTV+ Services
1Subscription Issues
2Content Issues
3Technical Support
9To speak with a Customer Care Executive
Pro Tips:
- • Press * to return to the previous menu
- • Press # to repeat the current menu
- • Press 9 at any time to speak with a customer care executive
- • Best time to call: Weekdays between 10 AM - 11 AM or 3 PM - 4 PM