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    Jio IVR Navigation Guide

    Learn how to navigate Jio's phone system quickly and reach the right department.

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    IVR Navigation Options

    Navigate through the IVR menu options to quickly reach the right department. Press the corresponding number on your phone keypad when prompted.

    1For Prepaid Services
    1Balance Enquiry
    2Recharge Options
    3Special Offers
    4Data Plans
    2For Postpaid Services
    1Bill Enquiry
    2Payment Options
    3Plan Upgrade
    4International Roaming
    3For JioFiber Services
    1Connection Issues
    2Bill Enquiry
    3Plan Upgrade
    4New Connection
    4For JioTV+ Services
    1Subscription Issues
    2Content Issues
    3Technical Support
    9To speak with a Customer Care Executive

    Pro Tips:

    • • Press * to return to the previous menu
    • • Press # to repeat the current menu
    • • Press 9 at any time to speak with a customer care executive
    • • Best time to call: Weekdays between 10 AM - 11 AM or 3 PM - 4 PM